THE SYSTEM SAYS SEAL IS INCOMPATIBLE, WHAT DO I DO?
If the system says the seal you are choosing is incompatible seal to small or to large, the system is telling you that badge is not set up to take that seal size.
If you know you have ordered the seal in the past, call customer service and let them know about your issue. We will need to check your past orders to see if in fact you received that seal, or if we changed the seal to a different seal. In many cases Order Entry will change the seal to the correct size that fits.
There are cases (especially with a smaller seal) that you did order the seal, and we were able to put it on the badge. If we find this to be the case, we will open up the field on the badge and allow for this seal size.
In any case call customer service and provide:
- The badge style you are trying to order
- The seal style you are trying to order (and any other details; i.e., town name etc)
- If you ordered in the past provide a past PO# or Order number, so we can check a past order