submitted – Blackinton https://help.blackinton.com Help Center Thu, 01 Nov 2018 12:50:23 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.13 How do I Change Something on my Order? https://help.blackinton.com/how-do-i-change-something-on-my-order/ Thu, 01 Nov 2018 12:50:23 +0000 https://help.blackinton.com/?p=151 MAKING CHANGES TO AN ORDER
If your order is in submitted state you can recall the order into draft mode, make your edits, then resubmit your order to Blackinton.  If your order has gone to Acknowledged or Confirmed state you would need to call customer service and ask for their assistance.  

]]> What do the Different Order Status Mean? https://help.blackinton.com/what-do-the-different-order-status-mean/ Thu, 01 Nov 2018 12:14:13 +0000 https://help.blackinton.com/?p=147 UNDERSTANDING THE ORDER DASHBOARD

  • ALL – A master listing of all your orders regardless of the state of the order
  • RECENT – Lists from top to bottom the most recently opened / worked on order
  • DRAFT – Lists all orders being configured, that have not been submitted
  • REVIEW – Lists all orders in “review” state which is draft, EXCEPT review allows for one click submission
  • SUBMITTED – You have placed the order, you have 1 hour to recall it back to draft if there is an error on it (You would just need to pick RECALL on drop down menu and the order goes back to draft status)
  • CONFIRMED – Blackinton has reviewed the order and it is being manufactured
  • SHIPPED – Your order is on its way
    A multi-line item order is moved to shipped once the first line item on that order ships – it doesn’t necessarily mean the entire order shipped. You will need to look at each line item for status.
  • CANCELED – Lists all orders that Blackinton has canceled upon your request
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