ordering – Blackinton https://help.blackinton.com Help Center Thu, 08 Feb 2024 16:52:49 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.13 1) Changing Customer Address https://help.blackinton.com/changing-customer-address/ Fri, 05 Jan 2024 19:08:58 +0000 https://help.blackinton.com/?p=391

A short video showing you how to find and change a customer address while you are checking out on the Web Wizard.

]]> Ordering Medals On Web Wizard https://help.blackinton.com/ordering-medals-on-web-wizard/ Fri, 05 Jun 2020 20:21:01 +0000 https://help.blackinton.com/?p=353 This short tutorial walks you through the process of ordering our medals.  We think you will find ordering a medal similar to ordering a badge.  Please answer our question at the end of this video.  We are looking for your feedback so we can continually work on enhancing the Web Wizard Ordering Platform.

]]> Ordering a Seal as a Collar Emblem https://help.blackinton.com/ordering-a-seal-as-a-collar-emblem/ Fri, 13 Sep 2019 13:40:38 +0000 https://help.blackinton.com/?p=291 This tutorial covers ordering our seals as a collar emblem; i.e., CE1, CE2, CE3.  Many of our seals were not set up to purchase as insignia, so we needed to develop an easy way for our dealers to purchase seals as collar emblems.  This short video will walk you through the process.

]]> What do the Different Order Status Mean? https://help.blackinton.com/what-do-the-different-order-status-mean/ Thu, 01 Nov 2018 12:14:13 +0000 https://help.blackinton.com/?p=147 UNDERSTANDING THE ORDER DASHBOARD

  • ALL – A master listing of all your orders regardless of the state of the order
  • RECENT – Lists from top to bottom the most recently opened / worked on order
  • DRAFT – Lists all orders being configured, that have not been submitted
  • REVIEW – Lists all orders in “review” state which is draft, EXCEPT review allows for one click submission
  • SUBMITTED – You have placed the order, you have 1 hour to recall it back to draft if there is an error on it (You would just need to pick RECALL on drop down menu and the order goes back to draft status)
  • CONFIRMED – Blackinton has reviewed the order and it is being manufactured
  • SHIPPED – Your order is on its way
    A multi-line item order is moved to shipped once the first line item on that order ships – it doesn’t necessarily mean the entire order shipped. You will need to look at each line item for status.
  • CANCELED – Lists all orders that Blackinton has canceled upon your request
]]>