A short video to demonstrate how you can create a quote for your customer, and once approved, easily turn it into an order.
Articles Tagged: order
Why Is My Order On Hold?
WHY IS MY ORDER ON HOLD?To understand why your order is on hold view your order. On the shopping cart screen each line item has an Item Status (bottom right). Here you will see one of two possibilities for your order being on HOLD. PRODUCTION QUESTION – If you see this (see below in yellow) […]
How Many Line Items Can I Have On An Order?
YOU CAN HAVE MULTIPLE LINE ITEMS ON AN ORDERThis system allows you to mix and match product lines all on the same order / same PO. You can order badges, insignia, etc. To add line items to your order, follow the steps below: Once you configure a product and click add to order you are […]
Why Does My Order Show Up As Cancelled?
CANCELLATION STATUS AND WHAT IT MEANSIf your order shows up in cancelled status, and you did not cancel the order, it means Blackinton had an issue and is working on the order. Within 24 hours the order should show up in the confirmed state (if it does not call us). Essentially, behind the scenes Blackinton […]
How Do I Turn A Quote Into An Order?
TURNING A QUOTE INTO AN ORDER This is a very easy and powerful task. Follow the steps below. Go to the Quote Dashboard and find the quote you would like to convert to an order Under action choose Order, a window will pop up asking if it is ok to convert the quote to an order, […]
How do I Check the Status of my Order?
CHECKING SCHEDULED SHIP DATE You can only check on the status of an order if it is in Confirmed or Shipped State. If your order is in shipped or confirmed status you can track each line item. Many orders do not ship complete. To check when your line item is scheduled to ship do the […]
How do I Change Something on my Order?
MAKING CHANGES TO AN ORDER If your order is in submitted state you can recall the order into draft mode, make your edits, then resubmit your order to Blackinton. If your order has gone to Acknowledged or Confirmed state you would need to call customer service and ask for their assistance.
How do I Start an Order?
STARTING AN ORDER Start by Clicking Orders / New Order on the menu You will be brought to the New Order screen where you pick which customer this order is for. Enter your PO# (if you don’t have one the system will auto-generate a number) You can put in your customer’s PO if you’d like […]
What do the Different Order Status Mean?
UNDERSTANDING THE ORDER DASHBOARD ALL – A master listing of all your orders regardless of the state of the order RECENT – Lists from top to bottom the most recently opened / worked on order DRAFT – Lists all orders being configured, that have not been submitted REVIEW – Lists all orders in “review” state […]