This short video assists you on getting rid of the image unavailable icon on the templates dashboard. This is a quick easy fix.

Learn how to reassign your template to a different customer by watching this short video. It is a quick easy fix that also works for orders and quotes.

This video demonstrates how you can use permissions within the portal to enhance roles and responsibilities of the various users within your account.

This tutorial walks you through adding web wizard users to your account. It also shows you how to disable a user should someone leave your company or no longer need access.

A short video to demonstrate how you can create a quote for your customer, and once approved, easily turn it into an order.

We are finding many dealers are questioning what to do when they need to order multiple badges that are all the same except for the engraving on one line; i.e., whether it be the bottom panel engraved with different numbers, or ranks engraved on one line.  The best practice is to do the following:

1. Indicate the quantity you would like
2. Personalize the badge as you would like it
3. When you get to the line (panel) that you want a variety of differing lettering on it – DO NOT choose a panel leave this line blank
4. Choose special instructions and indicate in special instructions what you would like engraved on that line; i.e., On the bottom panel I would like the following engraved once / badge:  3456, 7654, 9876, 1234, 5754

Do not write special instructions on the panel.  We will see your special instructions you do not need to tell us you are including special instructions. 

Custom Combos are unique and very dynamic in this system. Search for VHBCC or any custom combo style number, or go to the left menu and under Letter/Number Combos choose Hand Assembled. One item will show up VHBCC (custom combo).

Click on the VHBCC.  On the next page (configuration page) you will note there is no price (TBD) and the style number is not a real number it is VHBCC.  The system is going to auto-generate your style number based on the options you choose.  Our custom combo style numbers are derived by the number of characters you are looking for and the “style” of the letter / number you are ordering.  For instance if you were ordering a custom combo POLICE in style 2 letters your VHB style number would translate to:  VHB6-2.  VHB is always the prefix.  The six signifies the amount of characters and the 2 the style letters you have chosen.  Tip save your configurations as templates, it will make ordering so much easier for you!

We show all our full color and background color seals as Flex Seals, because they are all available on FlexBadges.  Our plain and rim seals (aside from state) are not readily available.  We recognize there are duplicate seals; i.e., Mass full color state MA7, MA8, MA9 we list all seals, so the dealer that shops by typing in a style number will always retrieve the seal they are looking for.

1. Start an order and add all the products you would like to order
2. At the shopping cart page click Finalize – you will be brought to the shipping page
3. On this page scroll to the bottom of the page
4. You will see Customer Shipment Notifications O Yes   O No
5. Click on the circle in front of yes and a box will appear
6. If you have already added an email address for your contact in the address book their address will automatically appear
7. If you do not have an email address tied to this contact you will need to enter it in the box (See Below), if you need to enter multiple email addresses separate them by semicolon ;