HOW DO I ORDER CUSTOM COMBOS? Custom Combos are unique and very dynamic in this system. Search for VHBCC or any custom combo style number, or go to the left menu and under Letter/Number Combos choose Hand Assembled. One item will show up VHBCC (custom combo). Click on the VHBCC. On the next page (configuration […]
Category: Order Questions
Are All Metal Badges Available As FlexBadges?
I CAN’T FIND A FLEXBADGE STYLE? No they are not. We continue to build our standard FlexBadge offering based on demand, but do not have every metal badge available. You might want to consider a custom FlexBadge. For orders below 250 units the is a $300 set up fee (with a minimum order of 150 […]
Why Is My Order On Hold?
WHY IS MY ORDER ON HOLD?To understand why your order is on hold view your order. On the shopping cart screen each line item has an Item Status (bottom right). Here you will see one of two possibilities for your order being on HOLD. PRODUCTION QUESTION – If you see this (see below in yellow) […]
How Many Line Items Can I Have On An Order?
YOU CAN HAVE MULTIPLE LINE ITEMS ON AN ORDERThis system allows you to mix and match product lines all on the same order / same PO. You can order badges, insignia, etc. To add line items to your order, follow the steps below: Once you configure a product and click add to order you are […]
Why Does My Order Show Up As Cancelled?
CANCELLATION STATUS AND WHAT IT MEANSIf your order shows up in cancelled status, and you did not cancel the order, it means Blackinton had an issue and is working on the order. Within 24 hours the order should show up in the confirmed state (if it does not call us). Essentially, behind the scenes Blackinton […]
How Do I Change My PO#?
CHANGING THE DEALER PURCHASE ORDER NUMBER If your order is in draft/submitted mode and you realize at any point the purchase order number is wrong and you need to change it follow the below steps. If you order is not open, go to the Order Dashboard, find the order, go to action (far right) and click […]
I Can’t Find The Product I Am Looking For, What Do I Do?
CAN’T FIND A PRODUCT? If you are looking for a product and can’t find it the first thing you will want to do is ensure you are typing in the style number correctly. Most of our style numbers start with a letter and are followed by a series of number. There is no space or […]
I Picked The Wrong Customer For My Order How Do I Change The Customer?
CHANGE THE CUSTOMER ON AN ORDER If you need to change who the order is for, that is easy to accomplish. All you need to do is get back to the starting an order screen where you chose the customer. There are two was to accomplish this: At any time when you are in […]
How do I Check the Status of my Order?
CHECKING SCHEDULED SHIP DATE You can only check on the status of an order if it is in Confirmed or Shipped State. If your order is in shipped or confirmed status you can track each line item. Many orders do not ship complete. To check when your line item is scheduled to ship do the […]
How do I Change Something on my Order?
MAKING CHANGES TO AN ORDER If your order is in submitted state you can recall the order into draft mode, make your edits, then resubmit your order to Blackinton. If your order has gone to Acknowledged or Confirmed state you would need to call customer service and ask for their assistance.