ISSUES SCROLLING If you have problems seeing the scroll bar or your screen seems to be missing some data, like buttons etc. It could be that your screen resolution is not set properly. The minimum screen resolution supported to run the new Web Wizard ordering system is 1280 width. If you are running at a […]
All posts by Sharyn Dunn
How Do I Track Shipment?
TRACK SHIPPING If your order is in shipped status on the order dashboard then you can track the shipment of your order. To track shipment following the below instructions: Open your order in View mode (on order dashboard under Action Drop Down Box) Find the line item you would like track Scroll to its Factory […]
How Do I Ship To My Store?
SHIPPING When placing an order for one of your customers you have the choice of drop shipping or mailing back to your store. Upon check out once you clicked finalize you are brought to the shipping page. If you see your customers addresses and not your stores address all you have to do is click […]
I Can’t Find The Product I Am Looking For, What Do I Do?
CAN’T FIND A PRODUCT? If you are looking for a product and can’t find it the first thing you will want to do is ensure you are typing in the style number correctly. Most of our style numbers start with a letter and are followed by a series of number. There is no space or […]
I Picked The Wrong Customer For My Order How Do I Change The Customer?
CHANGE THE CUSTOMER ON AN ORDER If you need to change who the order is for, that is easy to accomplish. All you need to do is get back to the starting an order screen where you chose the customer. There are two was to accomplish this: At any time when you are in […]
I Already Started My Order, How Do I Add A Template To It?
USING TEMPLATES IN ORDERS If you have an order already started and want to add a template into it follow the below steps: From the order review screen (where you can add additional line items to your order) Scroll down to the bottom of the page and click on the (+) Templates button This will […]
How Do I Start An Order From My Template?
START AN ORDER FROM A TEMPLATE To use your template as a starting point for an order do the following: Go to the menu and click all Templates Search for the customer, template name, or product style to find your template When you find the template – on the far right under Action click ORDER […]
How do I Create a Template?
CREATING TEMPLATES Each template is “one” product configuration. Using templates will speed up order placement, we highly recommend you use this feature. Remember when naming templates you do not need to include department name, your template is already associated with that department. Use something like Chief hat badge… etc.There are two ways you can create […]
How do I Check the Status of my Order?
CHECKING SCHEDULED SHIP DATE You can only check on the status of an order if it is in Confirmed or Shipped State. If your order is in shipped or confirmed status you can track each line item. Many orders do not ship complete. To check when your line item is scheduled to ship do the […]
How do I Change Something on my Order?
MAKING CHANGES TO AN ORDER If your order is in submitted state you can recall the order into draft mode, make your edits, then resubmit your order to Blackinton. If your order has gone to Acknowledged or Confirmed state you would need to call customer service and ask for their assistance.