This help center is aimed to teach you everything you need to know about using our Web Wizard Online Ordering Portal.
Our brief video tutorials will make you a pro at ordering Blackinton products on the Web Wizard.
<<CLICK HERE>> to view our Help Articles.
Video Tutorials
A short video showing you how to find and change a customer address while you are checking out on the Read more
A short video to demonstrate how you can create a quote for your customer, and once approved, easily turn it Read more
This tutorial shows you how to build and edit your customer address book. The tutorial shows you the ideal way Read more
This tutorial shows you how to find the scheduled ship date of each line item, and how to track shipments. Read more
This video shows you the proper way to configure a panel badge, saving you time energy. Read more
This tutorial walks you through the process of configuring and ordering an enamel commendation bar. Read more
This tutorial covers ordering our seals as a collar emblem; i.e., CE1, CE2, CE3. Many of our seals were not Read more
This short tutorial walks you through the process of ordering our custom hand assembled letter number combinations. The key thing Read more
This tutorial walks you through the process of configuring and ordering our laser engraved commendation bars. The key thing to Read more
This short tutorial walks you through the process of ordering our medals. We think you will find ordering a medal Read more
This tutorial walks you through the process of creating and submitting an order to Blackinton. Read more
This tutorial covers our QuickShip Badge Program. Under this program 21 of our most popular badge styles ship within 5 Read more
This tutorial walks you through the process of setting yourself, and your customers, up to receive email shipping notifications. Shipping Read more
The templates tutorial is intended to show you the power of using templates in the Wizard ordering system. The tutorial Read more
This video goes through the entire Wizard ordering system. The video was captured during one of our training sessions. It Read more
I CAN'T FIND A FLEXBADGE STYLE? No they are not. We continue to build our standard FlexBadge offering based on Read more
ADDING CUSTOMERS TO THE ADDRESS BOOK To add your customers to the database you should follow the steps below: Go Read more
CHANGING THE DEALER PURCHASE ORDER NUMBER If your order is in draft/submitted mode and you realize at any point the purchase Read more
MAKING CHANGES TO AN ORDER If your order is in submitted state you can recall the order into draft mode, Read more
CHECKING SCHEDULED SHIP DATE You can only check on the status of an order if it is in Confirmed or Read more
CREATING TEMPLATES Each template is “one” product configuration. Using templates will speed up order placement, we highly recommend you use Read more
EDITING YOUR CUSTOMERS To edit an address or contact information go to Customers/Manage on the menu. In the search box Read more
SPECIAL INSTRUCTIONS We are often asked how do I get back to my product after entering my special instructions? In Read more
GIVE ACCESS TO YOUR EMPLOYEES– add and manage user accounts from your company At this time we do not have permissions Read more
ENGRAVEABLE COMMENDATION BARSFirst and foremost the only commendation bars available to be engraved are commendation bars with the suffix "-LS". Read more
HOW DO I ORDER CUSTOM COMBOS? Custom Combos are unique and very dynamic in this system. Search for VHBCC or Read more
YOU CAN TURN ON AND OFF SHIPPING NOTIFICATOINS FOR YOUR CUSTOMERSAs you create / submit orders you can turn on Read more
SHIP COMPLETEI want to have my order shipped complete - how do I do that? If you want all of Read more
SHIPPING When placing an order for one of your customers you have the choice of drop shipping or mailing back Read more
TURNING ON SHIPPING NOTIFICATIONSTo ensure you receive a shipping notification each time an order you placed ships please follow the Read more
START AN ORDER FROM A TEMPLATE To use your template as a starting point for an order do the following: Read more
STARTING AN ORDER Start by Clicking Orders / New Order on the menu You will be brought to the New Read more
TRACK SHIPPING If your order is in shipped status on the order dashboard then you can track the shipment of Read more
TURNING A QUOTE INTO AN ORDER This is a very easy and powerful task. Follow the steps below. Go to the Read more
HOW OTHERS FROM YOUR COMPANY CAN RECEIVE SHIPPING NOTIFICATIONSIf there are other folks from your company who want to receive Read more
YOU CAN HAVE MULTIPLE LINE ITEMS ON AN ORDERThis system allows you to mix and match product lines all on Read more
USING TEMPLATES IN ORDERS If you have an order already started and want to add a template into it follow Read more
CAN'T FIND A PRODUCT? If you are looking for a product and can't find it the first thing you will Read more
ISSUES SCROLLING If you have problems seeing the scroll bar or your screen seems to be missing some data, like Read more
CHANGE THE CUSTOMER ON AN ORDER If you need to change who the order is for, that is easy to Read more
VERIFYING YOUR BADGE WILL FIT IN OUR WALLET / CASEOur system checks two things when you order a wallet / Read more
I CAN'T FIND A PANEL, WHAT DO I DO? The first thing you should do if you can't find Read more
HOW DO I ORDER IDENTICAL PANEL BADGES WITH DIFFERENT LETTERING ON ONE PANEL? We are finding many dealers are questioning Read more
I DON'T KNOW WHAT FLEXBADGE SEAL TO CHOOSE? Seal size does not matter on our FlexBadges that is why you Read more
THE SYSTEM SAYS SEAL IS INCOMPATIBLE, WHAT DO I DO? If the system says the seal you are choosing is Read more
COMMENDATION BAR SECTIONS/COLORS A section within a commendation bar is anything that takes color. We count our sections left to right Read more
UNDERSTANDING THE ORDER DASHBOARD ALL – A master listing of all your orders regardless of the state of the order Read more
CANCELLATION STATUS AND WHAT IT MEANSIf your order shows up in cancelled status, and you did not cancel the order, Read more
WHY IS MY ORDER ON HOLD?To understand why your order is on hold view your order. On the shopping cart Read more
THE WIZARD USER MANUAL covers all the key operational components within the Wizard ordering system. The manual also covers ordering Read more